Built for hospitals and multi-campus health systems
The float nurse's first question comes at 19:07, on a unit she has never worked
A hospital does not lack documentation — it has thousands of approved policies, EMR tip sheets and unit procedures, maintained by people who take them seriously. What it lacks is a way for the person at the bedside to reach the right one in the minute they need it, without knowing which of six repositories it lives in or what committee named the file.
What actually breaks
Policies are filed for surveyors, found by symptom
The policy library is organized the way it was approved: by owning committee, by document number, by revision date. The nurse looking for it has a situation, not a document number — and the search box only rewards people who already know what the file is called.
The tip sheet exists, under a name nobody would type
EMR education publishes real answers into documents named after course codes and semesters. The workflow a tech needs tonight is on page 40 of a training workbook whose title says nothing about the question — so the answer that exists is functionally invisible, and the charge nurse gets interrupted instead.
Every campus does it almost the same way
After a merger the policies converge, mostly. The escalation path, the lab send-out rules, the parking validation — each has a this-campus version, and staff who float between buildings are expected to just know which differences matter. The people most in need of the local answer are precisely the ones newest to the location.
Downtime procedures live where downtime can't reach them
The downtime plan is thorough, rehearsed annually, and stored on the intranet that just went down with everything else. The paper copy is in a binder whose location is itself a piece of tribal knowledge. When the EMR returns, the backloading rules are applied from memory, differently on every unit.
The documents this covers
- Nursing policies and procedures
- EMR tip sheets, workbooks and quick-start guides
- Downtime and business-continuity procedures
- On-call rosters and escalation paths
- Crash cart, code and rapid-response checklists
- Unit orientation and float-pool packets
- Infection prevention protocols
- Accreditation and survey-readiness materials
Who feels it
- Charge nurses and house supervisors
- Unit educators
- Clinical informaticists
- Float pool and agency staff
- Service desk analysts
- Accreditation and quality teams
Why a governed corpus matters here
A hospital answers to CMS Conditions of Participation and to accreditation surveyors, and both care about one thing a general-purpose search tool cannot promise: that staff act from the current approved version, not the copy someone saved to a shared drive in 2021. That calls for a curated corpus with an owner, answers cited to the live document, retrieval that respects role and campus, and — for systems whose data cannot leave the building — a platform that runs entirely on hardware they control.
Questions we get asked
We already have a policy management system. Why add this?
Keep it — it is the system of record for approval workflows and attestation, and we connect to that class of tool rather than replacing it. What it does not do is answer a plain-language question at the bedside. We sit in front: staff ask, the answer comes back from the current approved policy, with the policy attached.
Can answers differ by campus or unit?
Yes — retrieval is location-aware, so the same question can resolve to the right campus's version of the workflow. That is the difference between a knowledge base and a pile of documents that are each true somewhere.
What happens during an EMR downtime?
Solution Compass is self-hosted on your infrastructure, and its corpus includes your downtime procedures — so as long as your network stands, the downtime plan is one question away rather than one binder away. It is not a substitute for printed downtime kits, and we will not pretend otherwise.
See it answer a question you actually have
30-minute demo. No slide deck. We show you the actual product with your kind of data — Epic tip sheets, clinical workflows, support resolutions. If it doesn't click, no hard feelings.
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