Stop Solving the Same Problems Twice
The AI-powered healthcare knowledge base that centralizes tip sheets, clinical workflows & past resolutions — searchable in plain English.
Built by a healthcare insider who spent years watching teams waste hours searching for answers someone else already found. Capture tribal knowledge, standardize support resolutions, and reduce onboarding time — with HIPAA-compliant security your compliance team can actually verify.
On-prem
AI runs on our own hardware
9
Security domains monitored
34
Compliance check points
AES-256
Data encrypted at rest
How to Standardize Workflows & Reduce Time Searching for Answers.
We Actually Fixed These Problems.
Everyone has different answers for the same issue. Tip sheets get recreated instead of reused. Onboarding takes months because tribal knowledge isn't written down. Built by an employee inside a large healthcare organization who got tired of watching teams struggle — this platform was purpose-built to centralize clinical workflows, capture institutional knowledge, and put expert-level answers within reach of every staff member.
"I already fixed this last year — but nobody documented it."
Teams waste hours re-solving problems that were already resolved by someone else. Institutional knowledge walks out the door every time someone leaves or forgets.
Running in production
A Real Healthcare Organization's Entire Library
Not a sandbox. One healthcare organization has handed over its full documentation set — years of clinical workflows, tip sheets and recorded training — and it is indexed and answerable today.
3,800+
Documents indexed
Tip sheets, SOPs, policies, EMR guides and recorded sessions
35 GB
Of source material
Ingested, chunked and made searchable
490,000+
Searchable passages
Each one citable back to its source document
17
File formats handled
PDF, Word, PowerPoint, Excel, video and more
Figures read directly from the production database and rounded down. Customer not named by choice.
What Does This Solve for Your Team?
Hospital leaders have different priorities — but the root cause is the same: critical knowledge is scattered, undocumented, or impossible to find. Here's how Solution Compass maps to what you actually care about.
"Faster clinical answers. Consistent workflows across every site."
What keeps you up at night
- Clinicians waste time getting inconsistent answers to the same EMR question
- Workflow standardization falls apart after every Epic upgrade
- No single source of truth for clinical tip sheets and standard work
- Tribal knowledge leaves with every retirement or transfer
How Solution Compass helps
Solution Compass centralizes every clinical workflow, tip sheet, and EMR guide into one AI-searchable platform. Staff ask questions in plain English and get the approved answer — not ten different opinions. When Epic updates roll out, you update one document and every site sees the same version instantly.
The outcome
Standardize workflows system-wide. Eliminate answer variation.
And for the people who use it every day
Help Desk & Application Support
"Answering the same questions shift after shift"
AI finds proven resolutions instantly. Self-service chat deflects routine inquiries.
Bedside Nurses & Clinical Staff
"20+ minutes searching for the right tip sheet mid-shift"
One search bar. Plain English. The approved answer in seconds, with the source document attached.
New Hires & Preceptees
"Months of 'ask around' before they feel competent"
Expert-level answers from your org's own docs — accessible from day one.
Knowledge Base Software for Healthcare Teams
For Application Support, Clinical Informatics, IT Service Desks, and Trainers — everything your team needs to centralize workflows, standardize resolutions, and reduce time searching for answers.
Smart Search
Full-text + AI
AI Answers
Instant results
Security Dashboard
Live 9-domain scan
HIPAA Ready
BAA + compliance
Compliance Assessment
34-point analysis
Audit Logging
Full trail
Data Isolation
Per-organization
Resolutions
Issue tracking
Auto Keywords
AI extraction
Analytics
Usage dashboards
Widget & API
Embeddable
Enterprise Governance
CMEK + policies
Natural Language Search
Ask questions the way your staff actually asks them — 'Who do I call when the Pyxis goes down at 2am?' AI searches your knowledge bases, tip sheets, and past resolutions to find the actual answer.
Your Org's Knowledge, Searchable
Upload the docs your team already maintains: tip sheets, EMR guides, SOPs, workflows. We chunk and index everything so it's actually findable — not buried in a SharePoint graveyard.
Tribal Knowledge Capture
When your most experienced nurse retires, their 20 years of 'I know how to handle that' goes with them. Staff log past issues with steps taken, contacts, and outcomes. That knowledge stays.
Unanswered Question Tracking
Every time AI can't find an answer, it flags the question for admin review. You learn exactly where your knowledge gaps are — and you fill them organically, not by guessing.
Governance & BAA Workflow
Digital BAA signing, data retention policies, CMEK, and PHI redaction controls. Not checkboxes on a marketing page — actual configurable settings your compliance team can audit.
Analytics That Tell You Something
Which questions come up most? What documents get the most hits? Where are users getting stuck? Dashboard data that helps you improve the knowledge base, not just admire charts.
Your knowledge already lives somewhere
It is in SharePoint, in Confluence, in the policy system, in the ticket queue. Solution Compass connects to those systems and answers from them, so nobody has to migrate anything to get value — and nothing has to leave your building.
Document Sources
SharePoint Online / OneDrive
Available nowIndex document libraries and OneDrive for Business in place — no copying, no migration project.
Confluence
In developmentBring whole Confluence spaces in, so the wiki nobody searches becomes answerable.
Policy & Compliance
NAVEX PolicyConnect (PolicyTech)
In developmentSync approved policies and procedures straight from PolicyTech, so staff are answered from the current version.
Healthcare
EHR System (Indirect)
In developmentClinical knowledge via HL7 FHIR endpoints or webhook feeds — indirect by design, so no PHI has to move.
ITSM
ServiceNow / Cherwell
In developmentTurn an unanswered question into a ticket, and turn resolved tickets back into knowledge.
Notifications
Microsoft Teams
In developmentPush unanswered questions and knowledge gaps into the channel your team already watches.
Contracting & Procurement
Iteris, Inc
In developmentContract status, renewal timelines and vendor data, answerable by leadership without opening another system.
One connector is live today, and the rest are configurable now with their sync in active development. Every one of them is set up by your own administrators, per organization, under Integrations in the admin area — including which spaces, libraries or categories are in scope. If the system holding your knowledge is not on this list, it is worth asking: connectors are how we grow.
Ask about your systemsSee What You Could Save
Estimate the time and cost your team recovers when every answer is searchable in seconds instead of buried in emails and SharePoint.
How pricing works
Straightforward, and Sized to Your Organization
Every organization's documentation, staff count and compliance requirements are different, so the number comes from a conversation rather than a pricing table. What that number is not based on is worth knowing up front.
Priced per organization, not per seat
One agreement covers your organization. If it contains multiple clinics, sites or hospitals, they are all inside it — you are not buying licences facility by facility, and adding a colleague never changes the bill.
No document or user limits
There is no quota to bump into. The current production corpus is over 3,800 documents and 35 GB for a single organization, and nothing about that is a paid tier.
Every feature, every organization
There is no Pro tier holding back audit logs, SSO, the API, PHI redaction or the security dashboard. There is no tier concept in the product at all — you get the whole platform.
No AI usage meter
Inference runs on our own GPUs rather than a third-party model provider, so there is no per-token cost being passed through to you and no bill that grows every time your staff ask more questions.
HIPAA-Compliant Knowledge Base Security You Can Verify
A secure internal documentation platform with role-based access, audit logs, BAA management, and PHI-safe AI. We don't just claim compliance — we show you. Live dashboards, downloadable assessments, and documented controls your InfoSec and governance teams can review before signing anything.
Live Security Dashboard
Real-time 9-domain security posture monitoring with automated scans covering OWASP Top 10, infrastructure hardening, IAM controls, and HIPAA technical safeguards.
Healthcare Compliance Assessment
Universal Healthcare AI Governance & Compliance Assessment across 34 sub-requirements with executive PDF reporting and timestamp refresh capabilities.
HIPAA BAA Management
Complete Business Associate Agreement workflow with digital signatures, HIPAA-specific clauses, PHI descriptions, and organizational contract repository.
Comprehensive Audit Logging
Immutable cross-platform audit trail tracking login/logout, document access, role changes, settings updates, and all administrative actions.
Complete Security & Compliance Coverage
HIPAA Ready + BAA
Full administrative, physical, and technical safeguards for ePHI. Business Associate Agreement available for all covered entities.
AES-256 & TLS 1.2+
Per-organization encryption keys protect documents at rest. All data in transit encrypted with TLS 1.2+ minimum.
9-Domain Security Scan
Automated security posture assessment across application, infrastructure, IAM, data privacy, compliance, vendor risk, IR/BC, content controls, and advanced healthcare features.
Private AI — No Third-Party LLM
Every AI request runs on our own GPUs. No prompt, document, or answer is sent to OpenAI, Anthropic, or any external model provider, so your content can never be retained for someone else's training data.
PHI/PII Redaction
Automatic PII/PHI filtering on all AI responses — SSNs, MRNs, credit cards, and more. PHI-aware model filtering prevents data leakage.
Full Audit Trail
Immutable logs of every user action, document access, file download, and role change for compliance reporting and forensics.
MFA & SSO Ready
Multi-factor authentication for admin accounts. Enterprise SSO via Entra ID, Okta, SAML, and ADFS. SCIM provisioning for large-scale management.
Incident Response
Documented incident response plan with defined escalation timelines and HIPAA breach notification. Encrypted, verified nightly database backups with a defined retention window.
CMEK & Private Hosting
Customer-managed encryption keys for high-security enterprises. VPC-isolated model hosting option for hospitals blocking external API calls.
Enterprise Governance
Data retention policies, content approval workflows, granular PHI/PII redaction controls, and Customer-Managed Encryption Keys (CMEK).
Document Access Control
Server-side restrictions on sensitive documents with mandatory security blocks on OneNote-exported PDFs and granular permission controls.
Security Analytics
Dedicated security dashboard with observability into input sanitization, audit logging, PII redaction, encryption status, and privacy controls.
FAQ
Frequently Asked Questions
Everything healthcare teams ask before choosing a knowledge base platform.
Ready to Centralize Tip Sheets, Standardize Workflows & Reduce Search Time?
30-minute demo. No slide deck. We show you the actual product with your kind of data — Epic tip sheets, clinical workflows, support resolutions. If it doesn't click, no hard feelings.
Or email [email protected] if you prefer to skip the form.