Army veteran owned · Built inside a health system

    Stop Solving the Same Problems Twice

    Your staff ask in their own words. The answer comes back from a document you approved, with the document attached.

    The answer already exists. Someone just can't find it.We Actually Fixed These Problems.

    Everyone has different answers for the same issue. Tip sheets get recreated instead of reused. Onboarding takes months because tribal knowledge isn't written down. Built by an employee inside a large healthcare organization who got tired of watching teams struggle — this platform was purpose-built to centralize clinical workflows, capture institutional knowledge, and put expert-level answers within reach of every staff member.

    "I already fixed this last year — but nobody documented it."

    Teams waste hours re-solving problems that were already resolved by someone else. Institutional knowledge walks out the door every time someone leaves or forgets.

    Sound familiar?

    Fourteen short films about how knowledge actually gets lost. One of them is probably your Tuesday.

    Pinned in 2019 · 14 / 14

    What it actually does

    For Application Support, Clinical Informatics, IT Service Desks, and Trainers — everything your team needs to centralize workflows, standardize resolutions, and reduce time searching for answers.

    Smart Search

    Full-text + AI

    AI Answers

    Sourced results

    Security Dashboard

    Live 9-domain scan

    HIPAA Ready

    BAA on request

    Claim Verification

    Answers checked against sources

    Audit Logging

    Full trail

    Data Isolation

    Per-organization

    Resolutions

    Issue tracking

    Update Notices

    Changes pushed by role

    Knowledge Gaps

    Unanswered questions tracked

    Analytics

    Usage dashboards

    Nightly Self-Eval

    Accuracy measured daily

    Enterprise Governance

    CMEK + policies

    Screen-Aware Video AI

    Reads what's on screen

    System Connectors

    SharePoint, PolicyTech + more

    Read Aloud

    Natural voice answers

    Version Intelligence

    Outdated copies detected

    Natural Language Search

    Ask questions the way your staff actually asks them — 'Who do I call when the Pyxis goes down at 2am?' AI searches your knowledge bases, tip sheets, and past resolutions to find the actual answer.

    Your Org's Knowledge, Searchable

    Upload the docs your team already maintains: tip sheets, EMR guides, SOPs, workflows. We chunk and index everything so it's actually findable — not buried in a SharePoint graveyard.

    Training Videos That Answer Questions

    Upload recorded training sessions and the AI does more than transcribe the audio — it watches the screen. Which window was open, which tab, which button got clicked. When a trainer says 'click over there', the answer is still findable, with a timestamp.

    Answers From Systems You Already Own

    Connect SharePoint, Confluence, PolicyTech, ServiceNow and more — with contract, scheduling, and HR connectors on the way. Your admins set each one up with a step-by-step guide, and every credential is encrypted with your organization's own key.

    Tribal Knowledge Capture

    When your most experienced nurse retires, their 20 years of 'I know how to handle that' goes with them. Staff log past issues with steps taken, contacts, and outcomes. That knowledge stays.

    Unanswered Question Tracking

    Every time AI can't find an answer, it flags the question for admin review. You learn exactly where your knowledge gaps are — and you fill them organically, not by guessing.

    Governance & BAA Workflow

    Digital BAA signing, data retention policies, CMEK, and PHI redaction controls. Not checkboxes on a marketing page — actual configurable settings your compliance team can audit.

    Analytics That Tell You Something

    Which questions come up most? What documents get the most hits? Where are users getting stuck? Dashboard data that helps you improve the knowledge base, not just admire charts.

    The other half of the answer

    What we don't do

    Every vendor will tell you what their AI can do. These are the four things ours will not do — the ones your compliance reviewer is going to ask about in week six anyway, so you may as well have them in week one.

    • Answer from anything but your documents

      It answers only from your organization's own documents, and refuses when they do not cover the question.

    • Invent a button, field, code or number

      It will not name a button, field, code or number that your documents do not name.

    • Train on your content

      Your documents are never used to train or improve any AI model.

    • Move your content off your hardware

      Nothing leaves your infrastructure — the models run on the same hardware as your documents.

    The models, the retrieval, and how accuracy is measured
    Integration Connectors

    Your knowledge already lives somewhere

    It is in SharePoint, in Confluence, in the policy system, in the ticket queue. Solution Compass connects to those systems and answers from them, so nobody has to migrate anything to get value — and nothing has to leave your building.

    Document Sources

    • SharePoint Online / OneDrive

      Index document libraries and OneDrive for Business in place — no copying, no migration project.

    • Confluence

      Bring whole Confluence spaces in, so the wiki nobody searches becomes answerable.

    Policy & Compliance

    • NAVEX PolicyConnect (PolicyTech)

      Sync approved policies and procedures straight from PolicyTech, so staff are answered from the current version.

    • Workday HCM

      HR policy answers straight from Workday — staff ask in chat, the policy system stays the source of truth.

    Healthcare

    • EHR System (Indirect)

      Clinical knowledge via HL7 FHIR endpoints or webhook feeds — indirect by design, so no PHI has to move.

    • symplr CredentialStream

      Credentialing status and expirables, answerable by the people responsible for them.

    ITSM

    • ServiceNow / Cherwell

      Turn an unanswered question into a ticket, and turn resolved tickets back into knowledge.

    Notifications

    • Microsoft Teams

      Push unanswered questions and knowledge gaps into the channel your team already watches.

    Contracting & Procurement

    • Iteris, Inc

      Contract status, renewal timelines and vendor data, answerable by leadership without opening another system.

    • symplr Contract (MediTract)

      Ask when a physician's contract is up for renewal and get the answer from your contract system, not a stale copy.

    • DocuSign CLM

      Executed agreements and renewal windows, answerable in chat the moment leadership asks.

    Supply Chain & Assets

    • GHX Exchange

      Ask whether an item is on backorder — the answer comes from your GHX exchange, not a stale spreadsheet.

    • Nuvolo Connected Workplace

      'When was this infusion pump last serviced?' answered from your CMMS, with the work-order trail behind it.

    Workforce & Scheduling

    • QGenda

      'Who is on call for cardiology tonight?' answered from the live schedule, visible only to the roles you allow.

    • HealthStream

      'Has my team completed annual competencies?' answered from HealthStream, not from memory.

    • UKG Pro / Workforce Management

      Timekeeping and PTO policy answers from UKG, so HR stops re-answering the same five questions.

    Connectors are provisioned for your organization during onboarding and configured by your own administrators under Integrations in the admin area, with step-by-step connection guides for each system. Every credential is encrypted at rest with your organization's own key, never shown back in the browser, and never shared across organizations. Answers that draw on a connected system stay role-gated: contract questions for leadership, policy questions for everyone you choose. If the system holding your knowledge is not on this list, it is worth asking — connectors are how we grow.

    Ask about your systems

    FAQ

    Questions we get asked

    Everything healthcare teams ask before choosing a knowledge base platform.

    Built for organizations already inside HIPAA

    Hospitals and health systems, clinics and physician groups, behavioral health, dental groups, home health and hospice, surgery centers, senior living, billing companies, research sites.

    See the one that matches you

    Try the real product, right now

    The self-serve demo is the actual product running on a fictitious healthcare organization with a small sample library — Epic tip sheets, workflows, support resolutions. Ask it anything: it answers from those sample documents, and when the answer isn't in them, it says so instead of guessing. That honesty is the demo. Want to see it on your own kind of content? Book a walkthrough with us.

    Or email [email protected] if you prefer to skip the form.